What you'll be doing

Handle inbound customer calls and inquiries related to the aviation industry

Provide prompt, courteous and professional customer service

Collaborate with team members to share best practices and continually improve customer service

What we're looking for

Strong communication and interpersonal skills with the ability to empathise and build rapport with customers

Excellent problem-solving and decision-making skills to handle customer queries efficiently

Proficiency in Mandarin and English, with the ability to communicate clearly and effectively with Mandarin-speaking clients.

What we offer

At TDCX Malaysia, we are committed to creating a positive and supportive work environment for our employees. We offer competitive remuneration, comprehensive benefits including medical coverage and life insurance, as well as opportunities for career advancement and professional development. Our company culture promotes work-life balance, collaboration and continuous learning, empowering you to thrive in your role and reach your full potential.