What you'll be doing

Responding to customer inquiries and resolving issues via phone, email, and chat in English
Providing product information, processing orders, and handling complaints in a professional and courteous manner
Documenting customer interactions and maintaining accurate records
Identifying opportunities to improve customer experience and suggesting process improvements
Collaborating with cross-functional teams to ensure a seamless customer journey
What we're looking for

Fluency in spoken and written English, with excellent communication skills
SPM and above educational level
Previous experience in a customer service or call centre role, preferably in the airline industry
Strong problem-solving and critical thinking skills


What we offer
At TDCX Malaysia, we are committed to creating a positive and supportive work environment for our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Additionally, we provide ongoing training and development to help you grow and succeed in your role.