About the Job

Role: Senior Order Processing & Export Specialist (Mandarin speaking)

Type of Employment: Independent Contractor

Work Set-up: Remote

Job Summary:
The Senior Order Processing and Export Specialist (Mandarin Speaking) ensures timely and accurate order fulfillment from receipt to delivery. This role serves as the key point of contact for export orders, manages internal and external logistics coordination, and continuously improves order and distribution processes to meet customer and regulatory expectations.

Key Responsibilities:

Validate and process sales and export orders in ERP (e.g., SAP).

Coordinate closely with Planning, Warehouse, and Logistics for dispatch.

Serve as the primary point of contact for all export order matters.

Monitor inventory allocation and ensure timely order documentation.

Liaise with couriers and shipping partners for local and international shipments.

Prepare export documents and ensure compliance with trade regulations.

Address customer inquiries, claims, and after-sales support.

Lead or contribute to process improvement initiatives within order fulfillment.

Qualifications:

Bachelor's degree in Supply Chain, Logistics, or related field.

Candidate must know how to speak Mandarin to serve Mandarin-speaking customers.

Minimum 5 years’ experience in order processing, logistics, or export.

Proficient in ERP systems (e.g., SAP) and familiar with export documentation.

Strong organizational, problem-solving, and communication skills.

Training/License/Certification Certified Supply Chain Professionals, Export Compliance Professionals Certification, Certified Professional Logisticians (CPL), and other similar certifications are preferred but not required.

Interested applicants may send their updated CVs to [email protected]. Thank you.