To ensure all OTC Order management processes and transactions comply with accounting standards, policies, and statutory requirements.

Ensure service delivery in compliance with agreed Service Level Agreements (SLAs), controls, and governance standards.

Support the end-to-end order management process, including handling of credits, claims, rebates, and returns, to ensure timely and accurate product delivery.

Manage supply continuity and effectively communicate with wholesalers and internal stakeholders

Drive process improvement by supporting the implementation of best practices and applying project management principles.

Work closely with BPO partners, internal teams, and stakeholders to develop a thorough understanding of business operations.

Collaborate cross-functionally with internal teams, vendors, and employees to resolve process and technical issues related to Order-to-Cash systems.

Contribute to process changes and continuous improvement initiatives.

To build and maintain effective relationships with internal and external stakeholders.



Requirements:

Degree or Diploma in Business/Marketing or Administration/Accounting or Finance or other related to OTC

At least 7-8 year(s) of working experience in Order Management/Customer Relationship Management/Supply Chain

Experience in Shared Service Environment is an added advantages.

Preferably experienced in SAP S/4HANA (SD module), with a strong focus on order processing and operational coordination.

Skills require (s) : Good communication, problem solving , critical thinking & analytical

Proactive, attention to detail, and able to work under pressure to meet deadlines.

Ability to work independently with minimal supervision, positive attitude, and a good team player

The candidate must be able to work in fast-paced environment / multinational company environment

Full-Time Immediate position(s) available



For those who have what it takes, please apply online or send in your profile to:

Consultant: Janice Lim

Tel : 03 - 7954 8440



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