Qualifications

Fresh graduates are encouraged to apply.

Possess good telephone etiquette with a smiley voice.

Knowledge in handling basic computer (Microsoft Excel/Word etc).

Good communication and interpersonal skills.

Ability to multi-task, prioritise and manage time effectively

Social media savvy

Working Hours: Mon to Fri (9 am to 6 pm)

Job responsibilities

To efficiently handle inbound and outbound customer call inquiries.

To provide fast and timely solutions to all customer related problems.

To ensure customer satisfaction by providing excellent Customer Services.

To be constantly guided by company's service standards.

Effectively manage large numbers of incoming calls

Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies