Responsibilities

-Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.

-Assist customers in troubleshooting or identifying technical issues.
Work with various departments or stakeholders to ensure the products are delivered and installed within the stipulated time frame.

-Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.

-Provide immediate attention to serious cases and escalate for swift resolutions.

-Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.

-Maintaining a polite, helpful, and professional manner.
Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.

-Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.

-Uphold client confidentiality policy.


Requirements

-Diploma/Degree holder or equivalent.

-At least 1 – 3 years of relevant work experience in customer service experience, preferably in E-Commerce would be an advantage.

-Excellent phone etiquette and excellent verbal, written, and interpersonal skills.

-Ability to multitask, organize, and prioritize work.

-Prior experience using Zendesk, or any other Customer Service Management system would be an advantage.

-Experience in Air-conditioning / Consumer Electronics / Home appliances would be an advantage.

-Strong technical skills and ability to adapt to new technologies quickly.

-Candidates must be willing to work on weekends and public holidays (5 days work and 2 off days on a rotational basis).

-Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.

-This position will be fully work from office.

Benefits

-14 Days Annual Leave

-1 Day Birthday Leave

-Annual outpatient benefit (Includes dental and optical benefits)

-Annual increment

-Performance bonus

-Free flow snacks and drinks!