What you'll be doing
-Provide responsive and professional customer support through various communication channels, including phone, fax, email, and chat
-Respond to customer inquiries, concerns, and complaints in a timely and effective manner
-Assist customers with product information, order processing, and problem resolution
-Follow up and ensure payment collection is on time
-Collaborate with cross-functional teams to address customer needs and ensure a seamless customer journey
-Maintain accurate records and documentation of customer interactions
-Continuously identify opportunities to enhance customer service processes and improve customer satisfaction
-Manage mini warehouse.


What we're looking for
-Proven experience in a customer service or call centre environment, preferably in the Call Centre & Customer Service industry
-Able to speak in Mandarin as you are required to liase with Mandarin speaking customers is an added advantage.
-Excellent communication and interpersonal skills, with the ability to build rapport and empathies with customers
-Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
-Proficient in using various customer service tools and technologies
-Ability to work effectively in a team environment and collaborate with cross-functional colleagues
-Commitment to delivering outstanding customer service and exceeding customer expectations
-Computer literate