Roles and responsibilities
-Managing large amounts of inbound and outbound calls in a timely manner
-Attend to medical related calls, issuance of GLs
-Build sustainable relationships and engage customers by taking the extra mile
-Keep records of all conversations in our call center database in a comprehensible way
-Able to handle customer services and operational tasks at the same time

Requirements
-Previous experience in medical/insurance customer support role (optional)
-Strong phone and verbal communication skills along with active listening
-Able to work shifts including PH
-Customer focus and adaptability to different personality types
-Ability to multi-task, set priorities and manage time effectively