Key Responsibilities:
1. Store PIC Updates
* Ensure all store PIC (Person-in-Charge) records are accurate and regularly updated.
* Coordinate with HR and Operations to maintain up-to-date reporting structures.
2. Over-Hiring Control
* Monitor and flag over-hiring instances across stores.
* Implement corrective actions and coordinate with Area Managers and HR for follow-up.
3. Headcount Optimization
* Review manpower allocations store-by-store to ensure alignment with business needs.
* Recommend headcount changes based on store size, sales, and operational demands.
4. Sales & Manpower Analysis
* Analyse store sales performance, salary ratios, and staff turnover trends.
* Study staff turnover patterns and identify root causes for improvement.
5. Sales Drop Investigations
* Conduct audits and deep-dives on stores experiencing significant sales declines.
* Coordinate with relevant departments to identify and resolve underlying issues.
6. Target & Scheduling Optimization
* Develop and refine store targets, optimize staff schedules, and adjust business hours as needed.
7. SOP Development
* Enhance hiring and customer service SOPs for efficiency and consistency.

Requirements:
* Bachelor's Degree in Business Administration, Retail Management, Statistics, or a related field.
* Experience: Minimum 3 to 5 years of experience in retail operations, workforce planning, or sales performance analysis.
* Strong analytical mindset with proficiency in Excel and data tools (e.g., Power BI, Tableau).
* Good understanding of retail store operations and manpower planning principles.
* Excellent communication, presentation, and coordination skills.
* Able to manage multiple priorities and work cross-functionally with Operations, HR, and Finance.
* High attention to detail and a proactive approach to problem-solving.

Preferred Attributes:
* Experience in a multi-store or chain retail environment.
* Familiarity retail KPIs and manpower cost metrics.
* Strong leadership and management skills.