Key Responsibilities:
-Answer customer calls, respond to emails, and handle online inquiries to resolve issues (e.g., product information, order processing, returns, and exchanges).
-Provide preliminary product recommendations following company procedures and ensure compliance with regulations.
-Handle customer complaints and exceptional cases, coordinating solutions with internal departments.
-Regularly collect customer feedback and provide suggestions for improvements to enhance service quality.
-Maintain accurate customer records and ensure the integrity of system data.

Qualifications:
-Bachelor's degree or higher; a background in pharmaceuticals, biotechnology, nutrition, or related fields is a plus.
-Have at least 1 year of customer service experience; familiarity with health supplements or pharmaceuticals is preferred.
-Strong communication and customer-handling skills; basic computer proficiency, including document processing in Excel, Word, and PowerPoint.
-Patient and detail-oriented, with strong stress management and teamwork abilities.