Role and Responsibilities
-Bachelor’s degree in Computer Science, Information Technology, or equivalent relevant experience.
-Minimum 3 years’ of relevant experience in technical/customer support, preferably within enterprise data backup and recovery environments.
-Solid hands-on expertise with software; familiarity with alternative backup tools like Veritas, Veeam, NetBackup, or Avamar is a plus.
-Strong troubleshooting skills in Linux, Windows Server, VMware/Hyper-V, and networking fundamentals.
-Experience with implementation, configuration, and monitoring of enterprise backup solutions.
-Excellent written and verbal communication skills – English and Chinese or English and Japanese


Mandatory Skill Set
-Networking (Expert Level): Strong understanding of networking concepts, including DNS, DHCP, and network troubleshooting.
-Storage (Intermediate Level): Knowledge of NFS, File System concepts, NAS, SAN, RAID, and related technologies.
-OS Knowledge

In addition to the above skill, the candidate must have at least one of the following skills:
-Proficiency in Linux with experience in Active Directory / Tomcat, or SAML.
-Database (Oracle/SQL Server/SAP HANA/ Mongo DB or any) administration knowledge on a Linux platform.
-Expertise in Windows OS with familiarity in Microsoft Exchange / M365/ SharePoint concepts.
-Windows OS proficiency combined with experience in virtualization (VMWare/ Hyper-V, etc) tools.
-Windows OS with storage expertise and hands-on troubleshooting for any cloud (Azure/AWS/ or on-premises (tape/disk storage) devices.