You will play an important role in:

Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback, and other raising issues related to the company's products.

To exceed customers' expectations in terms of customer service & accurate information.

Work in a team to achieve the required KPI elements and SLA.



Requirements:

Candidate must possess at least an SPM(Pass) and above.

Required language(s): English and Bahasa Malaysia.

Fresh graduates who are interested to start their career in a call center are also encouraged to apply – TRAINING Provided.

Applicants must be willing to work on rotational shifts.

Each shift consists of 9.5 working hours and includes of 1-hour lunch for rest and another 30 minutes of break.

Applicants must be willing to work in Ara Damansara.



Salary & Benefit

Rest & Relax Area

EPF

Socso

Annual Leave

Medical Leave

The office is located nearby shopping malls and housing area

Shuttle van available in nearby LRT/KTM station

Startek hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)



How this career will benefit you:

Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.

STAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weaknesses and to develop future leaders for the company.

Additional benefits - Shift allowances, Performance incentives, and Overtime claims.