Operations Role:

a) Strategic Planning & Coordination
· Communicate all pre- and post-training requirements with internal teams, clients, and stakeholders.
· Ensure training logistics and requirements are sourced, confirmed, and aligned with client expectations.
· Supervise and coordinate operations across all units supporting training delivery.
· Maintain cost efficiency throughout training processes.

b) Process Compliance & Improvements
· Ensure all processes comply with internal procedures and standards.
· Prepare operational reports and escalate issues or improvements to senior management.
· Identify inefficiencies and recommend process improvements.

c) Special Projects
· Prepare post-delivery reports and performance analysis.
· Identify loss points and operational gaps and propose improvement strategies.
· Support planning, execution, and compliance monitoring for special projects.

Administrative Role:

1.Training Coordination

Pre-Training
· Coordinate trainers’ travel arrangements and accommodation.
· Arrange venue logistics, attendance lists, PIC details, training materials, and checklists.

Post-Training
· Manage evaluation forms, attendance records, sign-in sheets, trainer assessments, and follow-up actions.

Documentation
· Prepare and process LOA, confirmations, quotations, agreements, facility documents, and trainer invoices.

2.Office Administration
· Manage all HRDC-related administrative matters.
· Prepare official forms, letters, meeting minutes, and internal memos.
· Oversee office inventory, supplies, and general office upkeep.

3.HR Support
· Handle medical matters and employee's claims.
· Assist with interviews and recruitment coordination.
· Support staff onboarding and internal training processes.

4.Client Paperwork & Support
· Pull out and organize marketing collaterals from internal inventory based on client needs.
· Manage post-marketing processes and requirements end-to-end.
· Track and maintain marketing activities and documentation.

Operations & Admin Job Role Requirements
1. 2-3 year hands-on experience in operations or/and office administrative position.
2. Diploma or Degree in Office Administration or related.
3. Proficiency in MS Office (MS Word, MS Excel and MS PowerPoint)
4. Good management skill and the ability to prioritize work.
5. Attention to detail and problem solving skills.
6. Excellent written and verbal communication skills in BM and English.
7. Strong organizational skills with the ability to manage multiple-tasks.
8. Can assist with databases and project management software.
9. Good leadership skills to lead the delivery process.
10. Possess own transport with valid driving license and road-tax.