Key Responsibilities

A. Outlet Performance & Daily Operations:
-Conduct routine outlet visits (scheduled + surprise checks) to ensure compliance with SOPs, hygiene, safety, and product quality.
-Assist supervisors in managing daily operational needs—inventory, sales monitoring, store readiness, and service flow.
-Support new store openings, setup, and pre-launch readiness.
-Monitor sales performance and identify operational issues affecting revenue (slow service, queue management, wastage, manpower gaps, etc.).
-Monitor targeted achievements KPIs for service, quality, and cleanliness (SQC).

B. Inventory, Wastage & Cost Control:
-Assist in Perform spot checks on stock levels, FIFO practices, product handling, and equipment maintenance.
-Assist outlets in forecasting stock requirements based on sales trends and promotional activity.
-Assist in monitoring wastage reports and identify areas for improvement (prep accuracy, portion control, handling errors).
-Assist in supporting implementation of cost-control initiatives across outlets.

C. Operational Reporting & Problem Solving:
-Prepare weekly outlet operation reports, audit summaries, and action steps.
-Flag operational challenges early and recommend solutions (manpower issues, equipment breakdown, layout inefficiencies).
-Coordinate with internal teams (HR, Marketing, Supply Chain, Finance) to resolve outlet issues efficiently.
-Track competitor activities and provide insights to improve brand competitiveness.

D. Project & Expansion Support:
-Assist Operations Manager in executing new operational initiatives, seasonal products, cost-saving programs, and customer-experience improvements.
-Participate in new outlet setup, recruitment support, and opening-day execution.

WHAT YOU NEED TO HAVE
-Minimum of 1 years of experience in operational roles OR Fresh graduates are welcomed, with Diploma or Bachelor's degree in Business Administration or a related field.
-Self-driven, accountable and passion for results.
-Resourceful, energetic and eager to drive impact.
-Growth mindset with shared vision to grow the company.
-Strong communication skills in BM and English.
-Proficient in Microsoft office (powerpoint, excel, outlook).
-Strong organizational and time-management skills.
-Ability to work independently and collaboratively in a team environment.
-Knowledge of basic HR & Finance functions & ERP system is a plus.