Responsibilities:
· To be aligned with the company’s Vision, Mission and Guiding Principle
· To work towards achieving the company’s KPIs and departmental KPI
· Arrange and monitoring quality control activities according to quality plan
· Coordinate with relevant department on rejected part
· To analyze and respond appropriately to product or service problems by clarifying the customer’s complaint
· Determining the cause of the problem, selecting and explaining the best solution to solve the problem
· Communicate and coordinate with relevant department for the arrangement of replacement goods manpower, transportation and etc.
· Recording details of complaints, comments, corrective actions and preventive actions
· Preparation of monthly summary reports for management review and approval

Requirements:
· Knowledge in QMS and EMS
· Knowledge in QC tools
· Experience of investigating and responding to customer complaints
· Ability to analyze complex customer complaint or feedback issues
· Ability to communicate effectively and sensitively
· Proven ability to ‘sell start’ and organize a complex workload and work to strict deadlines
· Strong communication skills, written and verbal
· Bachelor Degree/Diploma in related field
· Minimum 3 year experience in similar function