Key Responsibilities
-Take ownership of customer-related logistics, including sourcing, purchasing, and tracking delivery of seasonal gifting items (e.g. hampers, angpow, Sampul Raya, etc.).
-Liaise with Accounts and Management to translate verbal policies (e.g. trade-in commissions, sales incentives) into clear, documented SOPs for internal reference and staff alignment.
-Act as the internal point of contact with the outsourced payroll/HR service provider by collecting, verifying, and submitting staff KPI data and leave records accurately and within required timelines.
-Maintain a structured task tracker for ongoing operational matters and ensure all assigned items are followed up, updated, and resolved.
-Support Management on ad-hoc tasks and time-sensitive projects that require coordination or follow-through.

Requirements
-Minimum 2–3 years of experience in Hr, Administration, or Management Support roles.
-Fluent in Mandarin and Bahasa Malaysia, with the ability to communicate effectively across different departments and vendors.
-Strong proficiency in Microsoft Excel and written documentation.
-Highly organised, firm, and comfortable following up with stakeholders to ensure task completion.
-Able to work independently in a fast-paced environment with minimal supervision.