Key Responsibilities

Franchise Administration
-Prepare and manage franchise documents (forms, checklists, onboarding/renewal files).
-Track submissions, approvals, payments, and key deadlines for franchise processes.
-Maintain organised digital filing and document control (templates, records, versioning).

Franchisee Sales Order Fulfilment
-Receive and process franchisees’ orders (books, kits, uniforms, materials, etc.).
-Prepare quotation/invoice (or coordinate with Finance), verify payment status, and confirm order details.
-Check stock availability, coordinate packing and dispatch with warehouse/courier, and track delivery until completion.
-Handle backorders, replacements, and order issues professionally with clear updates to franchisees.
-Maintain accurate order, stock and delivery records in Excel/Sheets/ERP.

HQ–Franchisee Coordination
-Act as a coordination point for franchise centres’ operational requests and follow-ups.
-Liaise internally with Operations/IT/Marketing/Training teams for task completion.

Reporting & General Support
-Update trackers and prepare weekly/monthly summaries (orders, fulfilment status, ageing, stock alerts).
-Support meetings, minutes, and action-item tracking; assist in events when required.


Requirements
-Fresh graduates welcome (Diploma/Degree in Business Admin, Supply Chain, Management, or related).
-Detail-oriented and organised; able to manage documents, orders, and multiple deadlines.
-Comfortable with Excel/Google Sheets; ability to maintain accurate trackers.
-Good communication skills for follow-up with franchisees and internal teams.
-Able to work independently and take ownership of task completion.
-Experience with invoicing/stock systems is an advantage (not required).