JOB OVERVIEW

Role and Responsibilities

Passionately inspiring consumer loyalty to Sephora
Diligently executing store operations, with a special focus on selected functional areas
Providing support and feedback to Beauty Advisors
RESPONSIBILITIES AND DUTIES

Store performance and monitoring

Be aware of store sales and KPI targets, as well as team performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
Self/team management: People development

Collaborate productively and respectfully with team members
Make yourself available to support other team members when needed
Self/team management: Training

Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
Complete all applicable training programs and effectively apply the learning on the job
Seek coaching and learning opportunities to continually improve your performance
Store management – Merchandising

Execute and maintain established Visual Merchandising and In-Store Communication standards
Store management – Operations

Adhere to all established policies and procedures
Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
Complete cash register transactions quickly and accurately
Minimize loss in both, the stockroom and the sales floor
Perform all store operations in a safe, effective and efficient manner
Customer Service

Be a role model for customer service and meeting or exceeding customers’ expectations
Share your customer service experience and train selected team members to fine-tune their service skills
Be a resource for Beauty Advisors in dealing with complex customer service situations
Be a Sephora Ambassador, consistently exhibiting the Brand Attitude and Values
Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
DESIRED ASK (ACCREDITATION, SKILLS, KNOWLEDGE) AND RELATIONSHIPS

Qualifications and education requirements

Minimum secondary school education
Experience preferred

Minimum 6 months’ work experience in a beauty/fashion customer and commercial focused retail environment
Preferred skills and knowledge

Advanced selling experience
Good product, retail and industry understanding
Basic MS Office proficiency
Key relationships

Customers
Peers and Supervisor
Team members
Reporting line & key stakeholders

The Senior Beauty Advisor will report to the Store Manager

While at Sephora, you’ll enjoy…

The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills.
The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.