Key Responsibilities:
-Provide hardware and software troubleshooting for desktops, laptops, servers, and applications.
-Perform day-to-day operational support for IT infrastructure, including network, wireless, servers, and end-user systems.
-Monitor and maintain physical, virtual, and cloud server environments, including storage and backup systems.
-Conduct daily server health checks and scheduled monthly/quarterly maintenance.
-Perform data backup and restoration for servers and critical user data.
-Monitor cybersecurity alerts and take immediate action against ransomware, malware, or security threats.
-Administer and support Windows Server environments, including Active Directory (AD), Group Policy (GPO), DNS, and DHCP.
-Participate in IT infrastructure and system implementation projects.
-Analyze, track, and resolve IT incidents and service requests within agreed timelines.
-Prepare IT documentation, reports, proposals, and presentations using Microsoft Office tools.
-Provide Level 1 support for CCTV, IP PABX and VOIP systems including call center environments.
-Provide after-hours or on-call IT support when required.

Job Requirements
-Diploma / Advanced Diploma / Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Telecommunication, or equivalent.
-At least 1–2 years of working experience in IT support, infrastructure, or system administration.
-Basic to intermediate knowledge of networking (Level 1 support), including:
-Routers, switches, VLAN, VPN, and wireless networks
-Firewall administration (Fortinet preferred)
-Experience with IP PABX, VOIP and CCTV systems.
-Hands-on experience with:
-Windows Server, Hyper-V, and basic Linux
-Active Directory (GPO), DNS, DHCP
-Endpoint security and XDR solutions (Sophos preferred)
-Backup solutions (Veeam, Synology,others)
-Possession of relevant certifications (Microsoft, CompTIA Network+, Security+, ITIL) is an advantage.
-Proficient in Microsoft Word, Excel, and PowerPoint.
-Strong troubleshooting, communication, and interpersonal skills.
-Able to work independently and in a team.
-Willing to provide after-hours support when required.