I. Customer Maintenance
1.1 New Product Introduction (NPI) for customers: Arrange internal new product design, cost calculation, and sample tracking based on customer requirements.
1.2 Old Product Change Tracking: Manage internal changes, update relevant costs and pricing according to customer requests.
1.3 Coordination for daily delivery exceptions: Utilize internal and external resources to fulfill customer demands.
1.4 Sales Payment Tracking: Follow up with customers on invoicing and payment collection.
1.5 Daily collection and organization of basic customer information for submission to the customer system, and maintenance of customer relationships.

II. Sales Order Processing and Management
2.1 Receive and analyze customer orders and demand forecasts; accurately create sales orders in the ERP system.
2.2 Issue manufacturing plans for internal production departments and procurement requests for purchased components based on customer delivery needs.
2.3 Efficiently handle and track urgent orders, providing timely updates on progress and exceptions.
2.4 Regularly review and close expired sales orders.

III. Order Delivery, Reconciliation, and Invoicing
3.1 Coordinate and arrange logistics shipments according to customer requirements.
3.2 Complete account reconciliation with customers and issue invoices within specified timelines.
3.3 Monitor and analyze the status of "delivered but not invoiced" items to ensure clear accountability.
3.4 Analyze internal obsolete or slow-moving inventory and proactively communicate with customers to coordinate solutions.

Job Qualifications
1.Education & Major: College diploma or above.
2.Work Experience: Minimum 3 years of experience in customer service or a related field.

Skills & Competencies:
1. Proficient in Microsoft Office software (Word, Excel, PPT, etc.).
2. Good communication and coordination skills to work effectively with both internal and external customers.
3. Ability to analyze and solve problems independently and handle work challenges.
4. Proactive, responsible, and a strong team player.