Key Responsibilities (including but not limited to):
-Perform data center on-site duty shifts, ensuring continuous monitoring and operational readiness.
-Respond to incidents and execute service tickets promptly according to SLA requirements, including ad hoc tasks.
-Maintain a strong understanding of IDC environments and monitoring systems; identify and assess potential risks through regular inspections.
-Follow EOP (Emergency Operation Procedures) to quickly and accurately handle urgent issues, document incident data, and produce initial incident reports.
-Use the ticketing system efficiently, mastering all SOP (Standard Operating Procedure) guidelines to complete tasks independently with zero error and full SLA compliance.
-Be familiar with IDC equipment such as switches, servers, and cabling; perform installation, rack-mounting, cabling, maintenance, and troubleshooting according to technical standards.
-Conduct site surveys, assist in on-site operations, support minor construction tasks, and provide issue feedback to management.
-Oversee and manage work order distribution, progress tracking, and ensure timely communication with ticket requestors.
-Compile, analyze, and maintain IDC operational data and submit regular reports (e.g., weekly operation reports).

Requirements:
-Full-time college diploma or above (Associate Degree or higher).
-Major in Computer Science, Information Technology, or a related field.
-Solid understanding of IDC operations, hardware installation, and troubleshooting.
-Strong communication skills, attention to detail, and the ability to follow procedures precisely.
-Willingness to work in shift rotations and respond to emergencies when required.