工作内容 | Job Responsibilities
- 通过 电话 / WhatsApp / 电邮 / 在线聊天 回复客户咨询
Handle customer enquiries via phone, WhatsApp, email, and live chat
- 处理客户的问题、反馈与投诉，并提供合适的解决方案
Handle customer issues, feedback, and complaints with appropriate solutions
- 跟进订单、付款、配送或相关服务问题
Follow up on orders, payments, delivery, or service-related matters
- 将复杂问题转交或协调相关部门处理
Escalate or coordinate complex issues with relevant internal teams
- 记录与更新客户资料，确保信息准确
Maintain and update customer records accurately
- 维护良好的客户关系，提升客户满意度
Build positive customer relationships and enhance customer satisfaction

职位要求 | Job Requirements
- 至少具备基本沟通能力，能以 中文及英文 与客户交流
Able to communicate in Chinese and English
- 有客服经验者优先（无经验亦可培训）
Customer service experience is an advantage (training provided)
- 态度良好、有耐心、责任感强
Positive attitude, patient, and responsible
- 基本电脑操作能力
Basic computer skills