Key Responsibilities
-Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes.
-Follow up with potential clients who register or inquire through Think Academy’s official website, ensuring timely engagement and personalized communication.
-Conduct consultation calls, text messages or emails to understand students’ academic goals and recommend appropriate courses.
-Building strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.
-Manage leads generated from digital channels (website, ads, social media) — track their progress in the CRM system and take ownership of the full conversion process from first contact to enrollment.
-Developing and execute plans to meet weekly/monthly enrollment targets and improve resource conversion rates.
-Collaborate with the marketing and academic teams to give feedback on lead quality, user needs, and messaging effectiveness.
-Analyze personal performance data weekly and proactively adjust communication tactics to achieve and exceed enrollment goals.


Requirements
-Bachelor's degree required; a degree in Teaching, Education, or Mathematics is preferred.
-Minimum 1-2 years of experience in education consulting, inside sales, or customer success.
-Fluent in English, with excellent communication skills and the ability to effectively engage with parents; Mandarin proficiency is a plus.
-Enthusiastic about education and helping students succeed; empathetic towards parents' needs and concerns.
-Highly organized, detail-oriented, and responsive — able to handle multiple leads simultaneously with accuracy.
-Strong problem-solving and emotional intelligence when addressing parents’ needs.
-Able to work 40 hours per week, approximately 6–7 hours per day, 6 days a week, with working hours from 6:00 AM to 1:00 PM and one day off during the weekday.
-Excellent teamwork and collaboration skills; Self-motivated and data-driven, with a passion for helping students succeed.