ESSENTIAL DUTIES AND RESPONSIBILITIES
-Send monthly account statements and payment reminders to customers
-Call customers with respect to outstanding invoices. Accountable for reducing the delinquency for assigned accounts.
-Provide customer service regarding collection issues and resolving customer disputes.
-Day-to-day administrative accounting tasks such as reporting and posting of transactions on SAP
-Cooperating closely with other teams and enlisting support when needed to accelerate the collection process (project management, customer services, sales, finance managers)
-Investigating and review credit risk involving customers

SECONDARY DUTIES
-Initiate/Contribute to Process Improvements
-Assist with ad-hoc projects e.g. ERP testing

JOB REQUIREMENTS
-EDUCATION-MINIMUM REQUIRED LEVEL:
-Diploma / Degree in Finance / Accountancy or equivalent experience.

EXPERIENCE—MINIMUM REQUIRED:
-At least 2 years’ experience in Customer Service/Order to Cash/Finance

KNOWLEDGE AND SKILLS —REQUIRED:
-Excellent written and verbal communication skills
-Strong interpersonal skills with the ability to challenge and influence customers and other stakeholders
-Demonstrated analytical and problem-solving ability
-Well organized and efficient. Proven track record of completing tasks timely and accurately
-Knowledge of SAP or other ERP systems an advantage
-Microsoft package

KNOWLEDGE AND SKILLS — DESIRED BUT NOT ESSESTIAL:
PERSONAL ATTRIBUTES:
-Positive attitude
-Results focused
-Strong “can do” attitude & strong sense of ownership of customer issues