Operation
· To carry out day to day operations and improve outlet’s performance in term of sales revenue, cost control, customer’s awareness and staff development
· To lead & assist SM/SIC in manage and prevail retail operation functions and performances; involving duties in supervisory, opening and closing of store, cash handling of daily sales, merchandising restocking, administration, and stock receipt reports as well in sales reports
· Assist in controlling outlet’s operating expenses and billings
· Communicate and coordinate with other departments and PICs in ensuring the smooth execution and high level of quality for all operation activities of outlet
· Assisting SM/SIC on overall retail operation
· Maintain all necessary documentation
· Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company assets and reports to relevant person in charge
· Ensure & maintain low shrinkage as per KPI

Sales and Marketing
· Assist in monitoring outlet’s sales performance and drive the team to achieve the sales target
· Ensure pricing and display of merchandise items are correctly label and up to Company’s standard practice
· Able to understand the process of disposal and return of damaged stocks

Inventory
· Monitor and handling of housekeeping and the ordering process of outlets’s stocks
· Planning, coordination, recording and process control of incoming & outgoing stock; including preparation of stock report, stock conditions and expiry details

Talent Acquisition & Management
· Ensure sufficient manpower for outlet by working actively alongside with HR on recruitment
· Scheduling and planning for sufficient manpower for daily operation
· Oversee the staff’s activities and work performance within their assigned area
· Assist in providing on-the job training for new and existing staff as required

Administration & Ad-hoc
· Ensure compliance with Company’s policies and operational guidelines
· Report to SM/SIC on progress and issues
· To ensure good housekeeping, cleanliness, tidiness and effective display of merchandise and outlet as a whole

Customer Service
· Ensure high levels of customer satisfaction through excellent services; mastering product knowledge; actively involved in handling customer’s enquiries, complaints and issues
· Provide solution to customers

Ad-Hoc Task
Participate in any ad-hoc projects/tasks as assigned by the management