Assist in managing and executing the company’s customer loyalty and rewards program, including reward points structure, accrual, redemption, and reconciliation.

Responsible for retaining, engaging, and growing the existing membership base through effective CRM initiatives.

Assist in analyzing customer buying behavior, customer journey touchpoints, and engagement patterns to improve personalization and campaign effectiveness.

Take initiative to identify, evaluate, and interpret consumer and market trends by analyzing customer data, CRM activities, and multiple data sources; recommend business and campaign opportunities accordingly.

Support CRM planning and strategy development, including campaign ideation, targeting logic, and post-campaign performance review.

Assist in customer database management, including data cleansing, data housekeeping, and profile maintenance to ensure data accuracy, completeness, consistency, and proper customer record merging in line with data standards.

Prepare, monitor, and analyze ad-hoc, weekly, and monthly CRM and marketing performance reports to evaluate the effectiveness of promotions, campaigns, and loyalty programs; provide actionable insights and improvement recommendations to management.

Manage and coordinate CRM broadcast channels (e.g. SMS, email, app push, WhatsApp), including execution tracking and result measurement.

Prepare and maintain the CRM calendar and project schedules to track progress and ensure timely delivery of campaigns and initiatives.

Develop, document, and improve standard operating procedures (SOPs) for the Customer Relations department to ensure consistent execution across all outlets.


Requirements:

Bachelor’s Degree in Business Studies, Administration, Management, Marketing, Statistics, or equivalent.

Minimum 1 year of Customer Data Management/Customer Loyalty Management experience, preferably within the retail industry. But Fresh Graduates with relevant education are encouraged to apply.

Strong analytical mindset with hands-on experience in data analysis, data cleansing, and customer insights.

Competent in MS Office (Word, Excel, Access, PowerPoint); strong Excel and numerical analysis skills are a definite plus

Detail-oriented, meticulous, and well-organized with strong data housekeeping discipline.

Ability to multitask, manage multiple Customer Loyalty projects, and meet tight deadlines.

Mandarin language is an advantage.

Versatile communicator with the ability to build rapport and work effectively with stakeholders at all levels.