Job Responsibilities

Handle pre-sales inquiries, order processing during sales, after-sales dispute resolution, and provide expert support on cross-border logistics, customs, and tariffs.

Ensure fast and efficient global responses across multiple time zones through standardized processes and intelligent operations.

Perform all customer service duties with high accuracy and quality standards.

Manage customer inquiries, escalations, and disputes.

Provide clear, professional, and timely communication across multiple channels (online chat, ticketing systems, social communities, etc.).

Quickly identify and resolve customer or merchant issues with effective solutions.

Maintain service quality under pressure while managing CRM tools and documentation simultaneously.

Requirements

Diploma or Degree holder is preferred.

At least 2 years of customer service or call center experience; e-commerce or marketplace experience preferred.

Able to work shifts, including night shifts

Good written and verbal communication skills in English, minimum B2 level; C1 level preferred.

Proficient in Microsoft Office and CRM tools.

Typing speed of at least 60 words per minute with high accuracy; typing test required.

Detail-oriented, organized, and able to work well under pressure.

Strong logical thinking and learning ability to quickly identify and solve merchant issues.

Proficiency in English is a strong advantage.

Experience servicing large cross-border merchants is preferred.