ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for critical operations function management, effective daily leadership, and administration of data centers critical operations and 24x7 engineering team with the objectives of safely, efficiently, and reliably operating, and maintaining the critical engineering infrastructure, systems, and equipment in a cost-effective manner.

Performing as a subject matter expert in one or more areas - critical electrical/mechanicals systems, infrastructure, and operational practices and must ensure the highest level of professionalism, while meeting the customer’s needs, and a commitment to achieving the goal of 100% uptime.

Responsible for protecting and improving the value of our assets and ensuring the critical engineering systems reliably perform their intended function. Position requires hands-on operations knowledge on the critical facility systems and equipment especially during system trouble shooting.

Management of the overall operation, maintenance, and oversee modification of all critical environment systems including Mechanical (including ACMV, computer room air conditioners, chillers, and hydraulic system), Electrical (including HT switchgear, UPS, DC battery systems, PDU and HT generators and transfer switches), fire detection and suppression, lighting, building management systems, and detection systems (including fire alarm, duress). Also has strong skills and experience in raised floor critical operating environments and associated procedures and best practices.

Accountable for the proper operations of command center, which is the nerve centre of the Data Centre. Ensuring the team deliver all tasks properly and professionally involving monitoring of building management system, incident management (including escalation, reporting, investigation, conduct root caused analysis, remediation/rectification through incident closure) and work order management.

Ensuring customer’s service level agreement are always complied to, the SLA covers such as maintain data centre environment conditions, full uptime of critical system, incident escalation to customer within agreed timeline upon reported to monitoring centre, written incident report issue within 24 hours, etc.

Implementations of Change Control Application/Change Request or work method statement including LOTO (log out/tag out) required under Change Management Workflow Process for assigned facilities and systems.

All necessary MOP, SOP and EOP are developed, engineering team train and have in depth understanding of the critical system/facilities SOP and EOP.

Ensure that compliance of all regulatory laws and guidelines are met including licenses and certifications promptly renewed.

Work closely with other function leaders such as with EHS manager to identify engineering safety hazards and incorporate the remediation of such hazards to ensure staff and occupants work in a safe environment.

Develop routine annual maintenance plans and capital plans which would include planning for infrastructure upgrades, equipment replacements and building modifications to ensure the building’s future capabilities are maintained.

Ensure all records and compliance documentation for all function operations are maintained and up to date, including building drawings and single-line diagrams as well as documentation mandated for the purpose of maintaining regulatory compliance with State or Local law.

Maintain effective communication with operation team, customers and vendors.

Ensure timely submission of customer reports on agreed timing such as monthly basis as required under the requirement of our MSA with customer. Be familiar with our contracted SLA with customer and ensure full compliance at all times.

Ensure vendors is effectively and consistently trained and qualified for their assigned facilities and associated work in our critical environment.

Manage planning, organization, and controls for the site engineering teams under your responsibility. Responsible for identifying training needs, tracking performance, disciplinary action, coaching, and motivating direct reports.

Work requires strong formal conduct of operations skills, technical expertise, personal accountability, and flawless execution of work activities commensurate with a highly critical environment and associated expectations for exceptional customer satisfaction and confidence.

Must be willing to attend after office hours and public holiday during emergency situations to provide support to the team and return to site if necessary. Also, 24x7 available on-call.



REQUIREMENTS

Ability to write and review good quality detailed reports of various kind. Chair meeting and give presentation to customers either on phone or in person, conduct training and deliver speech to internal group of staff.

Good knowledge of local laws that govern facility engineering equipment operation and maintenance, including safety and environment protection.

College degree or above, with an educational background in electrical, automation, electromechanical, HVAC, or related majors. Minimum 8 years relevant work experience (preferably managing mission critical facility e.g. power plant, oil and gas facility) inclusive minimum of 4-6 years managerial experience in overseeing a team of engineers and technicians.

Good technical knowledge with hands-on knowledge/experience and understanding of risk management and critical systems operations, including HVAC, Standby emergency power, uninterruptible power supplies, and associated infrastructure.

Requires knowledge of financial terms and principles, forecasting, and budget development.

Proficient in computer applications and software, including commercial computerized maintenance management systems, Microsoft Word, PowerPoint, and Excel.

Holder of Certified Data Centre Facilities Operations Manager (CDFOM) or other similar certifications has a high advantage.