ROLE AND RESPONSIBILITIES

As part of the KLK OLEO Global SAP team, the role includes but is not limited to SAP Production Planning (PP), Quality Management (QM), Plant Management (PM) modules in terms of design, analysis, development, documentation, testing, and support work related to the module.

Strong knowledge and understanding of Production Planning (PP), Quality Management (QM), Plant Management (PM) and integration with different modules.

1. SAP Support

Provide first and second level global SAP support, inclusive of the monitoring, tracking of incidents and service/change requests in meeting service-level obligations.

Escalate critical issues/problems to management or Application Management Services (AMS) for prompt technical, resolution and development.

Act as liaison between business users and technical team for troubleshooting: investigate, analyze, and solve SAP-related problems.


2. Change Request

Prepare, review, and consolidate change requests for new developments/enhancements to ensure a standardized and harmonised process.

Perform implementation of best practices, improvements, and new/change requests from users and ensure conformance with the change process.

Execute more complex prototyping/configuration and testing of new business solutions based on dedicated business requirements while ensuring quality assurance.

3. Projects

Responsible as module team lead for the roll-out implementation of SAP global and regional projects, integration projects, enhancement, and small local Projects.

Leading a team of internal and external consultants in the entire project life cycle implementation, from blueprinting, designing, building, configuring, testing the SAP solution, training key users, and performing system rollouts until post-go-live support.

Participate in the implementation and rollout of other IT projects, guiding external and internal team members to ensure the adherence to KLK OLEO SAP ERP prototype and system integrity, according to agreed deliverables and deadlines.

Manage and execute any other ad-hoc projects/tasks assigned by the superior.

Execution of studies in the preliminary stage of projects including evaluation of solutions.



4. Team/People Management

Act as a subject matter mentor to junior team members.

Monitor and evaluate team performance, identify areas for improvement, and implement appropriate actions to drive productivity and efficiency.

Identifying training and skill development needs for the team.

Communicate regularly to immediate superior on projects, CRs, and support status.

Able to communicate complex contexts convincingly to the stakeholders within the organisation and build stable relationships.



KNOWLEDGE AND SKILLS

SAP implementation/rollout/support experience with at least 3 full cycles of related modules delivered.

Hands-on with the related configurations and able to deliver and govern high-quality work for Functional Specification Documents (FSD) and Technical Specifications Documents (TSD).

Strong knowledge of data conversion tools and data conversion methodology.

Good knowledge of authorization objects, roles & profiles.

Strong understanding of ABAP coding (debug skills).

Demonstrate strong knowledge of SAP integration.

Understanding process manufacturing and business processes is an added advantage.

Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint).

Demonstrate fluency in the local language and ideally in English, both written and spoken.



WORK EXPERIENCE AND EDUCATION

Degree in Computer Science / Information Technology or equivalent.

Minimum of 5 to 8 years of experience designing and configuring SAP modules.

Certified SAP Professional and experience in a consulting environment is a plus.

S/4 HANA (upgrade, rollout, or support) experience is an added advantage.



OTHER REQUIREMENTS

Candidate able to travel both locally within the Klang Valley (with own transport) and overseas is mandatory.

Candidate must have experience with at lease one full cycle of SAP project implementation or rollout.

Candidate must have minimum of 3 years experience in configuring and troubleshooting SAP modules.

Candidate must have at least 1 year of experience leading a team in project management and/or overseeing system support

Self-motivated, team player, fast learner, able to work with minimum supervision.