Location: Klang, Malaysia

Roles and Responsibilities:

Operational Execution:

End-to-end coordination of air import shipments (Freehand & Nomination)

Registration of shipments into the forwarding system Navisphere on time and accurately

Monitor flight schedules, cargo arrivals, and promptly resolve any discrepancies

Coordinate effectively with gateway, warehouse, clearance teams, and customers

Prepare and submit import customs documentation in compliance with regulations

Prepare accurate invoices, verify vendor and agent costs, and ensure timely and accurate billing

Facilitate Relationships:

Build strong relationships with customers by responding promptly and following up on issue resolution

Communicate clearly, timely, and effectively with customers, agents, CHR offices, and outside vendors

Promote and maintain a positive working relationship among all team members

Escalate issues as needed and actively support continuous improvement initiatives

Required Qualifications:

High school diploma or bachelor’s degree

Minimum 2–3 years of freight forwarding experience, including 1+ years in air import or export operations

Proficiency in Microsoft Office Suite

Able to converse in English and Bahasa Malaysia

Preferred Qualifications:

Diploma or degree in Supply Chain, Logistics, International Business, or related field

Basic knowledge or coursework in supply chain and customs procedures, including customs clearance and bonded transport

Strong customer service skills and ability to manage multiple tasks

Strong attention to detail and ability to work under pressure in a fast-paced, deadline-driven environment