KEY AREAS OF RESPONSIBILITY
1. Parent Engagement and Pastoral Support
● Act as a key point of contact for parents, providing guidance, reassurance and ongoing support.

● Support families in understanding the school’s ethos, values, routines, policies and expectations.

● Assist parents in navigating school systems including reporting, assessment, behaviour expectations, homework and pastoral support.

● Support parents in understanding how to support their child’s learning, independence and wellbeing at home.

● Identify families who may be experiencing challenges in settling into the school community and provide appropriate support or signposting.

2. Admissions and Onboarding Support
● Provide clear and accurate information to prospective families regarding the school’s curriculum, ethos and admissions process.

● Support admissions enquiries through meetings, phone calls, email and online communication platforms.

● Conduct or support school tours for prospective families.

● Assist families with admissions documentation and processes.

● Support the organisation and coordination of admissions assessments and interviews.

● Communicate application outcomes clearly and support timely follow up.

● Support welcoming and onboarding processes for new families to ensure a smooth transition into the school.

3. Communication and Language Support
● Support clear, consistent and culturally sensitive communication between parents and the school.

● Act as a translator during meetings, discussions and events where language support is required.

● Support the translation or explanation of key school documents, policies and communications.

● Support parents in understanding school communication platforms and channels.

● Maintain confidentiality and professionalism when handling sensitive or personal information.

4. Cultural Mediation and Community Engagement
● Support families in understanding cultural norms and expectations within an international school context.

● Support staff in understanding cultural perspectives that may influence parent engagement and expectations.

● Contribute to parent information sessions, workshops and community events.

● Support initiatives that strengthen parent engagement and foster a sense of belonging within the school community.

5. Data, Systems and Collaboration
● Maintain accurate records of parent interactions, enquiries and admissions related data.

● Ensure admissions and parent engagement processes are followed in line with school policies and procedures.

● Provide feedback and reports to school leaders on emerging trends, challenges or support needs.

● Work collaboratively with school leaders, teachers, pastoral staff and admissions teams.

● Represent the school professionally in parent facing and community events.



PERSON SPECIFICATION
Essential
● Strong interpersonal and communication skills

● Experience working with parents, families or within an education or community focused role

● High level of cultural sensitivity and empathy

● Strong organisational skills and attention to detail

● Ability to manage multiple tasks and priorities effectively

● Ability to maintain confidentiality and handle sensitive matters professionally

Desirable
● Fluency in Mandarin is advantage

● Experience working in a school or international education setting

● Understanding of British or international curriculum frameworks

● Experience supporting families new to a country or education system

Personal Attributes
● Warm, approachable and people focused

● Calm, confident and solution oriented

● Professional, discreet and trustworthy

● Proactive, flexible and well organised

● Strong sense of integrity and responsibility

● Willingness to support school events outside standard working hours when required