What you'll be doing
● Ensure operational efficiency and productivity through effective management of staff, inventory, and space.
● Perform regular stock counts and maintain accurate inventory procurement management.
● Guarantee smooth day-to-day operations, ensuring high standards of service, cleanliness, overall customer experience and patient care.
● Resolve patient complaints professionally and diplomatically, providing excellent customer service when needed.
● Supporting practitioners, clinic assistants, and other department staff to ensure a collaborative and effective environment.
● Handle responsibilities such as hiring, scheduling, overseeing all aspects of the facility's operations, billing system, implementing policy updates, ordering stock and equipment.
● Provide training for branch and assistant branch admin staff, along with clinical team members, to ensure systems are properly implemented.
● Participate in interdepartmental meetings, such as management and branch meetings.
● Coordinate closely with departments HOD ensure smooth cross-functional collaboration.
● Perform ad hoc tasks as required to support the success of every branch.

What we're looking for
● At least 2–3 years of experience in healthcare operations, clinic/centre administration, or customer service coordination.
● Diploma or Degree in Business Administration, Healthcare Management, or a related field (preferred).
● Proficiency in English, Mandarin and Bahasa Malaysia
● Strong organizational, multitasking, and problem-solving skills.
● Good communication and interpersonal skills with the ability to handle patient inquiries professionally.
● Leadership ability to guide and support front desk, admin, and support staff.
● Knowledge of stock/inventory management and basic administrative processes.
● Proficiency in Microsoft Office / Google Workspace; experience with billing or scheduling systems is an advantage.
● Positive, proactive, and able to work both independently and as part of a team.
● Flexibility to travel between branches when required.