Customer Relations Executive

- Act as the primary point of contact for customers.
- Manage customer inquiries, bookings, and service appointments.
- Provide clear information on services, pricing, and processes.
- Provide regular job updates to customers on progress, costs, and delivery.
- Handle complaints and resolve issues professionally.
- Ensure a positive customer experience throughout the journey.
- Build and maintain strong customer relationships.
- Conduct post-service follow-up calls to gather feedback and identify improvements.
- Ensure compliance with company service standards and SOPs.
- Ensure customer satisfaction targets (CSI) are achieved.