Customer Service Executive (Inbound Calls & Emails) — Ara Damansara

Location: Ara Damansara
Intake Date: 15 April & 22 April
Employment Type: Full-Time

Job Responsibilities

• Handle customer enquiries professionally via inbound calls and emails
• Provide accurate information and resolve customer issues in a timely manner
• Maintain and update customer records in the system
• Escalate complex issues when necessary

Job Requirements

• Malaysian citizen
• Minimum SPM qualification
• Good command of English (spoken, written, and reading)
• Able to work rotational shifts (morning, afternoon, and night)
• Willing to work in a 24-hour shift environment
• Fresh graduates are encouraged to apply

Working Hours

• 24-hour rotational shifts
• 9 working hours per shift (including 1-hour break)

Salary and Benefits

• RM 2,300 Basic Salary
• RM 600 Fixed Allowance (subject to minimum 120 production hours)
• Night Shift Allowance up to RM 400
• KPI Incentive up to RM 500
• Maximum monthly earnings up to RM 3,800

Additional Benefits:
• 12 days Annual Leave
• 14 days Medical Leave
• EPF and SOCSO contributions
• Shuttle bus service provided from Ara Damansara LRT station
• Structured training provided for new hires

Interview Process
• 2-stage interview process
HR Phone Interview
Operations Interview