Retail Admin Executive

Key Responsibilities

Customer Experience (Customer-Centric)
• Serve walk-in and online customers professionally and courteously
• Understand customer needs and recommend suitable products and services
• Ensure customers have a smooth, transparent, and positive experience
• Handle basic customer enquiries, concerns, and follow-ups

Sales & Revenue (Sales-Centric)
• Actively introduce products, service packages, and promotions
• Upsell and cross-sell relevant add-ons to maximise order value
• Achieve individual and store sales targets
• Support ongoing campaigns and in-store promotions

Live Selling & Streaming
• Host or co-host live streaming sessions (e.g. TikTok, Shopee, in-store live)
• Demonstrate products confidently and engage with live audiences
• Respond to live questions and convert viewers into buyers
• Assist in preparing live content, products, and promotions

Reviews & Customer Feedback
• Encourage satisfied customers to leave reviews and ratings
• Collect customer feedback to improve service quality
• Report recurring feedback or issues to the team for improvement

Requirements
• Diploma or equivalent; retail or sales experience is an advantage
• Customer-focused with good communication skills
• Confident in sales, product explanation, and basic negotiation
• Comfortable speaking on camera or willing to learn live hosting
• Positive attitude, proactive, and willing to learn
• Familiar with social media or live commerce platforms is a plus