Tour Support Representative

Manage incoming calls and WhatsApp queries on our Business WhatsApp.

Achieve sales targets and maximize sales by converting calls and queries into bookings.

Assist superiors with report preparation as and when required.

Ensure the customer database is updated by the team on a timely basis.

Take ownership of complaints and provide appropriate solutions.

Build rapport and manage communication between team with clients.

Draft tour itineraries according to clients’ preferences and provide quotes from our dedicated travel system.

Supervise and co-ordinate all kinds of travel programmes of the travel agency to ensure smooth itinerary, transportation, accommodation and other aspects.

Participate in market research and analyse competitors and market trends.

Ensure the team has made all reservations and are confirmed before the client’s arrival.

Check clients' itineraries and engage with them during their trip.

Participate in all fieldwork, including, but not limited to, travel fairs.