Cafe Supervisor, Coach (Klang Valley)

As the Cafe Supervisor, you oversees the daily operations of our cafe, ensuring that it is running efficiently, and providing customers with excellent service. The successful candidate manages staff, ensures that the cafe is properly stocked, and maximizes profitability.

You will lead by example, set the tone for the cafe, and provide feedback to your team that will result in more efficient, productive, and profitable cafe that exceed Coach service expectations.
Oversee daily cafe operations, including managing staff, monitoring inventory, and ensuring customer satisfaction

Oversee scheduling of staff members and be able to quickly find replacements in the event of a staff member being sick or absent

Monitor budgets to ensure that the café remains profitable. Actively find ways to lower operational costs while expanding the cafés customer base

Taking inventory of café supplies and ordering new stock as needed

Work closely with customers to answer questions and listen to complaints regarding food quality and customer service before working to resolve those complaints promptly

Suggesting new menu items based on customers' preferences and feedback

Identifying strategies to retain and attract customers

Ensure all policies and procedures are followed and maintain a clean and organized work environment