Senior Process Executive - Sales Support and Admin

Job Responsibilities

Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.

Responsible of Information gathering and data consolidation of each quote request.

Handle incoming quotation requests including overseas requests from other offices.

Frequent follow up call required to achieve client request closure within SLA given.

Process and follow-up on dispute case or open issues within SLA given.

Dealing with external and internal queries in a professional, client-oriented manner.

Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.

Establish and maintain good relationship with decision-makers, internal and external Stakeholders.

Responsible for QA process.

Provides mentorship & guidance to new joiners.

To assist in order submission if required.

Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.

Requirements

Degree in Business or any related field.

At least 2 years’ experience in Sales Support, Sales Admin, Sales Coordinator or related role in IT industry or similar industry.

Good in English, Mathematics, Excel and Microsoft Outlook.

Comfortable with working in AU time zone. (Eg: 8.30am to 5.30pm OR 6.30am to 3.30pm OR 5.30am to 2.30pm)

A good understanding of Sales/buying cycle and ability to handle dispute case.

Good Problem-Solving skill.

Meticulous and detailed in numbers.