Lead Consultant

Key Responsibilities
1. AMS Ownership & Leadership

Act as functional lead for SAP HCM within the AMS scope
Own L2/L3 production support and escalation handling
Ensure SLA compliance, ticket quality, and service stability
Lead, mentor, and review work of junior HCM consultants and analysts
Participate in service reviews and governance meetings

2. SAP HCM Functional Support
Provide support and functional expertise across core SAP HCM modules, including:
Personnel Administration (PA)
Organizational Management (OM)
Time Management (TM)
Payroll (as applicable)
Handle complex issues related to:
Master data inconsistencies
Time evaluation and payroll runs
Schema and PCR‑related functional analysis
Infotype configuration and process flows

3. Incident, Problem & Change Management
Manage priority incidents and production outages with structured resolution
Perform root cause analysis (RCA) and implement permanent fixes
Analyze, design, and estimate change requests (CRs)
Support UAT and deployment activities for enhancements and regulatory changes

4. Compliance & Regulatory Support
Ensure timely implementation of:
Statutory and regulatory HR changes
Payroll compliance updates
Support internal and external audits by:
Providing explanations and documentation
Ensuring control adherence within HR processes

5. Business & Stakeholder Engagement
Act as primary point of contact for business HR users
Collaborate with HR, Payroll, and IT stakeholders to:
Understand functional issues and business impacts
Recommend process improvements and simplifications
Communicate clearly with non‑technical stakeholders during critical issues

6. Integration & Cross‑Module Coordination
Work closely with:
SAP FI (Payroll posting, GL integrations)
SAP Security (roles and authorizations)
Interfaces to third‑party HR and payroll systems
Ensure data consistency and smooth process integration end‑to‑end

7. Optimization & Continuous Improvement
Identify opportunities to:
Reduce manual effort and recurring issues
Improve process efficiency and system performance
Support transition initiatives such as:
ECC to S/4HANA HCM transformation
SAP HCM to SAP SuccessFactors hybrid environments (if applicable)

8. Documentation & Knowledge Management
Maintain and update:
Functional specifications
SOPs and support playbooks
Knowledge base articles
Support AMS transitions and team onboarding