Merchant Area Manager

🌟 What You’ll Do

1. Lead the Area Manager Initiative

Build strong, face-to-face relationships with merchant partners

Plan and execute regular visits to drive engagement

Own and implement the Area Manager playbook



2. Nurture Relationships & Solve Problems

Act as the main point of contact for merchants

Resolve operational and technical issues quickly

Guide merchants on using Grab tools to grow their business

Collect and share feedback to improve our platform



3. Monitor Performance & Market Insights

Track KPIs such as engagement, satisfaction, and retention

Analyze trends and identify growth opportunities

Become the expert on your local market



4. Collaborate Internally

Work closely with Sales, Marketing, Operations & Product teams

Represent merchant voices in internal discussions



5. Drive Operational Excellence

Improve processes for better efficiency

Share best practices across teams



👀 What We’re Looking For

Strong interpersonal and communication skills

A proactive, self-driven mindset

Excellent problem-solving ability

Data-driven and analytical thinking

Empathetic and customer-focused

Resilient and adaptable



✅ Requirements

3–5 years of experience in Sales / Account Management

Strong command of English & Bahasa Malaysia

Additional languages (Mandarin/Tamil) are a plus