Customer Service Officer

What you’ll do

Answer phones professionally and respond to consumers' enquiries (product, service & spare part information).

Acquire detailed knowledge and understand the operation to resolve customer and promote good customer experience issues

Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Identify, promote, and cross sell products and services, including extended warranty, maintenance services, consumables, and accessories to maximize revenue opportunities.

Close collaboration with internal team, Field Operation, Spare part, Sales & Marketing and Supply chain.

Close cooperation with external - authorized service contractor, dealer and logistic company

Support any other ad hoc or administrative duties as assigned related to customer service from time to time.



Who you are

Diploma or Degree in any relevant field

Demonstrates a customer- and consumer-centric mindset, bringing an external perspective to drive collaboration and encourage open feedback

Build trust and maintain strong working relationships across functions through effective communication

Adapts well to changing priorities and thrives in a dynamic environment

A strong team player with flexibility to provide support and coverage when needed

Pleasant disposition with clear and professional telephone etiquette

Able to work independently in a fast-paced environment while remaining customer-focused, results-oriented, and disciplined

Strong multitasking, prioritization, and time management skills

Good command of local languages in Singapore



Where you will be :-

This role will be based at our Shah Alam office and will be reporting to Consumer Care Team Leader.



Benefit highlights:

Discounts on Electrolux products and services

Medical & Hospitalization coverage for both employees and dependents

Dental & Optical