Head of HR Shared Services

Description

Lead the delivery and optimization of HR processes to support business objectives.
Ensure compliance with regulatory requirements and internal policies in all HR operations.
Collaborate with cross-functional teams to improve employee experience and satisfaction.
Manage end-to-end HR service delivery, including payroll, benefits administration, and employee lifecycle management.
Streamline HR processes to enhance efficiency and reduce operational bottlenecks.
Monitor and analyze HR metrics to provide actionable insights for decision-making.
Provide guidance and support to HR teams on best practices and process improvements.
Act as a key point of contact for HR-related queries, ensuring timely and accurate resolutions.
Profile

A successful HR SSC Centre Lead should have:

A degree in Human Resources, Business Administration, or a related field.
Proven expertise in HR operations and service delivery within the Financial Services industry.
Strong knowledge of employment laws and HR compliance standards.
Experience in managing and improving HR systems and processes.
Exceptional problem-solving and decision-making abilities.
Excellent communication and interpersonal skills to collaborate with diverse teams.
Job Offer

Comprehensive benefits including basic perks.
Permanent role with long-term career growth opportunities.
Work in Petaling Jaya within a professional and structured environment.
Opportunity to lead and shape HR service delivery in a large organization within the Financial Services industry.