OFFICER, CUSTOMER SERVICE CUM ADMIN

· Attend to incoming and outgoing calls professionally, courteously and promptly.

· Attend to customers, tenants, contractors and visitors at the reception/customer service counter and assist with general enquiries.

· Maintain and update the company telephone directory and relevant contact records as required.

· Maintain proper and organised filing and records of documents and correspondence.

· Provide general administrative and clerical support, including typing, filing, photocopying, mailing, document preparation and distribution.

· Monitor office stationery and printing supplies and coordinate replenishment when required.

· Record and distribute incoming documents, letters, parcels and gift vouchers to the relevant departments/personnel.

· Maintain and update office staff attendance records as required.

· Maintain and update the fixed asset register and assist in monitoring office assets.

· Manage meeting room bookings and ensure meeting rooms are properly arranged and ready for use.

· Monitor the general cleanliness and condition of the office, meeting rooms and pantry, and liaise with the relevant service providers where necessary.

· Collect and distribute incoming mail from the company mailbox.

· Provide support and relief coverage at the Customer Service counter during staff shortage, meal breaks or peak periods.

· Assist in coordinating general office administrative matters and day-to-day operational requirements.

· Perform any other administrative, customer service and operational duties as assigned by Management.