Account Manager (Tech Software Industry)

Key Responsibilities:

Summary:

We are seeking a dedicated and results-driven Account Manager to manage and grow relationships with existing strategic clients. This role is responsible for ensuring client satisfaction, driving account retention, and identifying opportunities to expand business through upselling and cross-selling solutions.The ideal candidate is client-focused, proactive, and experienced in software solution sales, with the ability to build long-term partnerships and contribute to overall business growth.

Key Responsibilities:

1. Client Relationship Management
Build and maintain strong, long-term relationships with existing clients

Serve as the primary point of contact for client inquiries and support

Understand client needs and provide appropriate solutions

Ensure high levels of client satisfaction and engagement


2. Account Growth & Revenue Expansion
Identify upselling and cross-selling opportunities within existing accounts

Support recurring sales and account renewal targets

Negotiate contract renewals, pricing, and service agreements

Drive account retention and revenue growth

3. Client Support & Coordination
Collaborate with internal teams including Sales, Product, Technical Support, and Marketing

Ensure smooth delivery of solutions, implementation, and support

Coordinate solution design, installation, training, and ongoing service support

Address client concerns and resolve issues in a timely and professional manner

4. Account Monitoring & Reporting
Monitor account performance and client satisfaction levels

Prepare regular reports on account status, renewals, and client feedback

Provide insights and recommendations to improve client experience and retention

Track and manage multiple accounts and projects simultaneously

Knowledge and Skill Requirements:

To be successful in this role, candidates must demonstrate the following core competencies:

1. Educational & Professional Background
Bachelor’s Degree in Business, Engineering, IT, or related field preferred
Minimum 3 years of experience in software solution sales or account management
Proven track record in achieving recurring sales or account growth targets
2. Technical & Industry Knowledge
Experience in software solutions, SaaS, or technology-related sales
Knowledge of cloud platforms, AI solutions, computer vision, or eKYC technologies is an added advantage
Understanding of solution implementation and technical service delivery processes
3. Core Competencies


Excellent communication and presentation skills
Strong relationship-building and client management skills
Strong analytical and problem-solving abilities


Customer-centric mindset with focus on client satisfaction


Ability to manage multiple accounts and priorities effectively
Proactive, self-motivated, and results-oriented


Ability to work collaboratively in a dynamic environment
4. Language Requirement
Proficient in English and Mandarin (written and spoken)


Work Schedule:
Monday to Friday

9:00 AM – 6:00 PM (Malaysia Time)

Benefit:

EPF + SOCSO

Annual Leave + Medical Leave