Admin Operations Branch Officer - KLIA T1, Sepang

Job Description:
-Fleet & Operations Management Documentations
-Manage daily vehicle availability, check-out, and return processes.
-Handle vehicle check-in/check-out activities at the branch.
-Maintain an accurate and updated daily vehicle inventory list.
-Arrange and coordinate vehicle inspections, including scheduling appointments and dispatching vehicles for inspection.
-Coordinate repairs or arrange replacements for damaged vehicles.
-Liaise with workshops for regular maintenance and repairs.

Customer Service & Relationship Management
-Deliver consistent, high-quality customer service across all touchpoints.
-Assist customers in selecting suitable vehicles based on their needs and preferences.
-Handle escalated customer issues with professionalism and efficiency.
-Support clients referred from HQ or other branches.
-Build and maintain strong business relationships with customers.

Logistics & Roadside Support
-Assist collect and deliver vehicles to/from KLIA1, KLIA2, KL, and other branches as required.
-Be on standby to provide roadside assistance and support in nearby areas.

Compliance & Safety
-Ensure vehicles are well-maintained and in excellent condition before customer check-out.
-Comply with company policies, airport authority requirements, and local regulations.
-Promote a safe work environment by enforcing safety standards for staff and customers.

Administrative & Coordination
-Prepare billing documents and ensure timely payment collection.
-Collaborate with the supervisor to improve operational efficiency.
-Perform other ad hoc duties as assigned.

Qualifications & Requirements:
-Minimum SPM / “O” Level qualification in any field.
-Valid Class D driving license with a clean driving record (must possess own transport).
-At least 2-5 years of relevant working experience in Fleet Operations/ Management, preferably in the Car Rental & Leasing or Automotive industry.
-Strong communication and interpersonal skills.
-Customer-focused with a professional and service-oriented attitude.
-Basic knowledge of vehicle maintenance and inspection processes.
-Physically fit and able to perform outdoor/on-ground tasks.
-Proficient in using MS Office applications.
-Willing to work shifts, weekends, and public holidays as required. (on rotation or as required)
-Location: KLIA T1, Sepang.