Air Freight - Customer Service Officer - Sepang

Job Description:
-Attend to customers inquiry via phone or email.
-Prepare quotation for regular customers or potential customers.
-Liaise with Airlines for booking inquiry and airfreight rates.
-Liaise with internal Operation Department for Air Waybill execution and loading instruction.
-Sorting & compile of supporting documents before handover to Accounts Department to issue invoices to customers.
-Liaise with Trucking Department for trucking arrangement as and when required.
-Daily updates to customers and other downline stations on cargo uplifting status.

Job Requirement:
-Minimum Diploma in Logistic / Industrial Logistic / Logistic & Freight Forwarding Management.
-At least 2-3 years of working experience in airfreight forwarding customer service.
-Familiar with the freight forwarding international commercial terms.
-Working knowledge of Airline Tariffs - IATA, market rate, ULDs, regulations & procedures, operational rapport with ground handlers.
-High level of social networking with airline representatives.
-Willing to work at KLIA Cargo, Sepang.