Airbnb Customer Support

Responsibilities for Customer Support
-Highly engaging and resolve the guest's inquiries, complaint, and request promptly, and with courtesy.
-Communicate with other departments to ensure the smooth and efficient operation.
-Reply to customer/guest inquiries on OTA (Airbnb, Booking.com, Agoda, Facebook, Instagram etc)
-Collecting necessary information from guest (Contact details and exact dates of their stay)
-Follow up with Guests after they check out (What are they satisfied with, what should be changed?)
-Preparation of Housekeeping Schedule
-Guest Reviews Analysis
-Assist with Check In & Out Process
-Managing Procurement
-Contacting of contractors
-Perform ad hoc duties as requested

Job Requirement:
-Language : Mandarin to effectively communicate with Mandarin-speaking clients.
-Language : English