Application Support Assistant

Requirements

• STPM/ Diploma / Bachelor’s Degree from an accredited college or university in Computer Science / Information Technology major in IT / HR related study.

• Fresh Graduates are encouraging to apply with graduate from an accredited college or university in Computer Science / Information Technology major in IT / HR related study.

• Ability to troubleshoot and diagnose problem.

• Good customer service skills.

• Ability to work both independently and as part of a team.

• High level of interpersonal skills to work effectively with others.

• Works under minimum supervision.

• Flexibility - responsibilities may require occasional evening and weekend work.

• Basic knowledge in SQL is an added advantage.

• Mandarin Speaker is an added advantage.



Responsibility

• Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.

• Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.

• Follow up closely with customers to ensure full resolution of issues.

• Deployment of service releases, patches, requests and customizations.

• Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.

• Conduct application training for internal & external users’ other duties as assigned.

Our Benefits :

Hybrid Working mode with 3 days working on the office and 2 days working remotely.

Annual Leave , Medical Leave , Maternity Leave , Paternity Leave

Meal Allowance , Travel Allowance , Parking Subsidy, Medical & Dental Expenses Entitlement

Performance Bonus

Incentives

Medical & Life Insurance