Application Support, Executive

Job Responsibilities

Monitor the frontend, middleware, and backend application in monitoring tool.
Monitor the routine batch jobs completed without errors.
Involve in improving the monitoring application and monitoring process toward automation.
Execute service recovery or escalate to L2 support team.
Support operation users on production incidents. Require checking in database and application logs.
Track production incidents in issue tracking system.
Participate in knowledge transfer from Business Analyst and Development team to know what the new application services and batch job are to monitor.
Update the manual and guidelines (monitoring and system recovery steps) into knowledgebase.
Checking deployment checklist and verify post deployment activities.
Involve in company activities like DR drill, load test and stress test.
Work closely with colleagues from departments.
Continue to support the system after working hour.