Area Manager

Duties and Responsibilities
1.Sales & Operations
- Developing and Implementing sales strategies to increase revenue and profitability.
- Analyzing sales data to identify trends and opportunities for improvement.
- Managing budget and expenses for each outlet.
- Ensure the outlet meet company standards for visual merchandising, cleanliness & safeness.
- Proper inventory management – ensure each outlet has the right amount of inventory & the products are handled with care at all times.
- Ensuring compliance with all company policies and procedures.

2.People Management
- Provide guidance, support & feedback to the branch managers to ensure they are meeting goals and objectives.
- Ensure each employee are receives proper training and ongoing support to help them perform their job duties at the highest level.
- Ensure each outlet are is fully staffed with qualified and motivated employees who are trained to provide exceptional customer service.

3.Customer Service
- Building relationship with customers, vendors, and other stakeholders in the community.
- Improve the overall customer experience in the outlets – customer service and engagement, speed of service etc.
- Resolve customer complaints by determining the cause of the problem; expedite correction or adjustment; follow up to ensure resolution.

4.Others
- Manage other ad-hoc tasks/projects as other responsibilities to meet the company’s objectives and goals.

Qualifications:
- Minimum 5 years’ experience as Area Manager, Branch Manager, or similar managerial role.
- Sound understanding of optimization of outlet operations and standards for success.
- Strong business acumen with a strategic orientation.
- Strong leadership abilities.
- Excellent communication and interpersonal skills.
- Excellent sales and negotiation skills.
- Good planning and organizational skills.
- Ability to work under pressure.
- Bachelor’s degree in Business, Management, Marketing, Retail Management, or related field.